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Atlas International, Inc.

Limited Warranty on Toilet Products

 

WARRANTY COVERAGE

Atlas International, Inc. (the “Company”) offers the following express limited warranty to the original purchaser of any Atlas International, Inc. Toilet System or Toilet product (“unit”) who purchases the product for personal or single family use (“user”). The Company will repair or replace, at its discretion, the unit or its components in accordance with the following terms and conditions. Units in commercial use are excluded from any warranty coverage whatsoever.  This limited warranty is non-transferable and is solely issued to the original purchaser.

 

TEN YEAR LIMITED WARRANTY ON STRUCTURE OF TOILET BOWL & TANK

Our limited warranty on Toilet System products Structure of Bowl & Tank is for ten (10) years. Our warranty covers parts only, against defects in material or workmanship, but does not cover associated labor for repairs or replacements, contractor’s charges for time, removal, reinstallation, or consequential damages, product/parts damage due to negligence, misuse, or mal-installation, transportation or freight charges. Warranty coverage begins on the date the unit was originally purchased by the user.

 

ONE YEAR LIMITED WARRANTY ON FINISH & COMPONETS OF TOILET SYSTEM

Our limited warranty on Toilet System products Finish & Components is for one (1) year. Our warranty covers parts only, including factory-installed components against defects in material or workmanship, but does not cover associated labor for repairs or replacements, contractor’s charges for time, removal, reinstallation, or consequential damages, product/parts damage due to negligence, misuse, or mal-installation, transportation or freight charges. Warranty coverage begins on the date the unit was originally purchased by the user.

 

NINETY DAY LIMITED WARRANTY ON OPTIONS AND ACCESSORIES (REPLACEMENT PARTS)

Our limited warranty on the manufacturer’s options and accessories sold by the Company is for ninety (90) days for parts only. Our warranty covers the manufacturer’s options and accessories sold by the Company (e.g., flush valves, water supply valves, tank lids, seat/cover assemblies, etc) against defects in material or workmanship. Warranty coverage begins on the date the option or accessory was originally purchased by the user.

 

WARRANTY LIMITATIONS

Your Atlas Toilet system will remain beautiful for many years if you take care of it. Some gaskets/seals may need to be replaced when they show signs of wear or leaking. Refer to the parts list of your manual for all gaskets/seals. Water conditions in various parts of the country will determine any extra cleaning attention you may have to give your new toilet product.  Atlas does not recommend the use of harsh chemicals or abrasive instruments/cleaners on any of its products, as these cleaning methods can damage the finishes on the product and will default warranty coverage. 

 

Our limited warranty does not cover defects, damages, or failures caused by the common carrier, installer, user, or other person, or resulting from, without limitation, any of the following: careless handling (impacts, dropping the unit abruptly, lifting unit by its plumbing, abrading the finish, etc.); modification of any type for any reason (including modification to meet local codes); improper installation (including installation not in accordance with instructions and specifications provided with the unit and/or on updated notices on the company’s website www.atlasusa.net); connections supplied by the installer of the equipment; misuse; incorrect operation, or lack of proper routine maintenance; operation of the unit without specified minimum amount of water or at inappropriate water temperatures; the use of abrasive or improper cleaners; or acts of God, such as lightning, floods, earthquakes, winds, etc.

 

In addition, THE COMPANY WILL NOT BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES or losses arising from any cause (e.g., water damage to carpet, floor, ceiling, loss of use, etc.) including its own negligence; damages to, respecting, or resulting from: plated parts when chemicals are used in the unit; optional equipment not manufactured by the Company, but supplied by Dealer, installer, or the Company; the unit's prior usage as an operational display; or defects that should have been discovered before installation. This limited warranty does not include: labor, transportation/freight, or other costs incurred in the removal and/or reinstallation of the original unit and/or installation of a replacement unit; any costs relating to obtaining access for repair; or loss of use damage, including loss of sales, profit or business advantage of any kind under any circumstances. Units in commercial use are excluded from any warranty coverage whatsoever.

 

Warranty coverage is provided only in the United States of America and Canada.

 

EXCLUSION OF IMPLIED WARRANTIES

IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED ALTOGETHER OR TO THE FULL EXTENT ALLOWED BY LAW.

 

NOTICE: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. There are no warranties applicable to Atlas International, Inc. products except as expressly stated herein or as implied by applicable state and federal laws. The Company will not be responsible for any statements or representations made in any form that go beyond, are broader than or are inconsistent with any authorized literature or specifications furnished by the Company.

 

Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

 

RETURN OF WARRANTY CARD

The attached pre-addressed Warranty Registration Card MUST be filled out by the purchaser within thirty (30) days from purchase and mailed to Atlas International, Inc. in order for this warranty to become effective.

 

Atlas International, Inc.

500 West Warner Avenue, Suite A

Santa Ana, CA 92707


 

 

RESPONSIBILITIES OF OTHERS

Inspecting the unit prior to installation is the responsibility of the user, installer, building contractor, or consignee who acts on behalf of the user. They are responsible for ensuring the unit is free of defect or damage. Notices are placed on and in the unit and on the shipping carton advising the installer of this responsibility.  In the event of a problem, the unit must not be installed. The Company is not responsible for failures or damage that could have been discovered, repaired, or avoided by proper inspection and testing prior to installation.

 

Damage occurring in transit is the responsibility of the carrier. The user, installer, or consignee MUST open the boxes/crates and inspect the unit for damage when it is delivered. Your signature on the “Proof of Delivery” (P.O.D) of a shipment, without any other notation otherwise, means you are incurring the full responsibility of the shipment in “good” condition. If damage is discovered, it must be reported on the P.O.D. note at delivery. If damaged is discovered after delivery, it must be reported WITHIN 72 HOURS to the seller and the carrier in writing, and an inspection requested. Failure of the carrier to respond should be reported to the seller and the management of carrier service.  Your freight claims should be filed promptly thereafter.

 

It is the responsibility of the installer, building contractor, or user to provide access for service. The Company is not responsible for any costs relating to obtaining access for repair. The user shall bear such costs and, if appropriate, must seek recovery from the installer.

 

Damage occurring to the unit during installation is the responsibility of the installer and/or building contractor and damage occurring thereafter is the responsibility of the user.

 

Failure of any optional equipment is the sole responsibility of the equipment manufacturer. Options and accessories, manufactured by the Company, sold separately from original purchase of the unit, outside of the original limited warranty, are warranted for ninety (90) days from the original date of purchase.

 

The user and/or contractor are responsible for knowing/checking local code requirements and notifying the installing contractor and/or user of these requirements at the time of purchase. The Company is not responsible for costs to modify any product to obtain any code approval, such as city, county, or state building codes in U.S.A., or municipal or provincial codes in Canada.

 

WARRANTY SERVICE

The Company will provide a defective component or part if the following conditions have been met: the failure is of the nature or type covered by the warranty; the user has informed an authorized Atlas International, Inc. service agent or Warranty Service Department representative of the nature of the problem during the warranty period; conclusive evidence (e.g., proof of purchase and/or proper installation) is provided to the foregoing by the user proving that the failure occurred or was discovered within the warranty period.

 

In order to obtain warranty on the defective unit component or part, contact Atlas International, Inc at the phone number below.  You may need to provide a description of the problem and proof of purchase. You will be instructed how to obtain replacements and where to return, at your expense, the failed component(s), option(s), or accessory(ies). 

 

To obtain warranty replacement for factory-installed components or Company supplied options and accessories manufactured and supplied by the Company, call or write to:

 

Atlas International, Inc.

Warranty Service Department

500 West Warner Avenue, Suite A

Santa Ana, CA 92707

(714) 622-1550

 

PRIOR TO SENDING ANYTHING IN THE MAIL, please call an Atlas representative to obtain a Return of Merchandise Authorization (RMA) number for the user’s return package; otherwise, the user’s package may be rejected and sent back at user’s expense.

 

All replacement parts and/or equipment shall resume the original warranty from the date of purchase. Defective parts must be returned to the manufacture. Failure to do so will result in default in warranty and/or additional charges.

 

Warranty Registration Card

One Year Limited Warranty on Toilet System(s), or

Ninety Day Limited Warranty on Options and Accessories (Replacement Parts)

 

Purchaser's Name ________________________________________

Purchaser's Address _______________________________________

City _____________________________ *State _____ *Zip ________

Date of Purchase _________________________________________

Model Name _____________________________________________

Serial Number ___________________________________________

Dealer's Name Dealer's Address __________________________________________

 

1. How did you first hear about this Atlas® product?

( ) Advertisement ( ) Article in Magazine/Newspaper

( ) Visited Dealer/Plumbing Supplier ( ) Yellow Pages

( ) Builder/Plumber/Remodeler ( ) Decorator/Architect

( ) Visited Retailer/Home Center Store

( ) Word of Mouth . . . Friend/Relative/Acquaintance

( ) Other (Please Describe) _______________________________

 

2. Who first gave you specific information about this product (specifications, prices, etc.)?

( ) Dealer/Plumbing Supplier ( ) Builder ( ) Remodeler

( ) Plumbing Contractor ( ) Retailer/Home Center Store

( ) Decorator/Architect ( ) Already Installed

 

3. What was the main reason for purchase?

( ) Styling ( ) Warranty Service ( ) Product Features

( ) Brand Name ( ) Price ( ) Hydrotherapy

( ) Home Resale _______________________________________

( ) Other _____________________________________________

 

4. Who finally decided which product you would buy?

( ) Self ( ) Spouse ( ) Self and Spouse Together

( ) Other Family Member ( ) Designer/Architect

( ) Builder/Plumber/Remodeler ( ) Already Installed

 

5. Who installed? ( ) Already installed/New Home

( ) Contractor/Plumber when remodeling

( ) Self/Spouse when remodeling

( ) Other _____________________________________________

 

6. What is the current market value of this property?

Please estimate $ _______________________________________

 

7. What is the age of the head of the household? _____________ years

 

8. How long did you shop before purchasing unit?

( ) 1 day ( ) 2 months-6 months

( ) 2-7 days ( ) 6 months-1year

( ) 1 week-2 weeks ( ) 1 year-2 years

( ) 2 weeks-4 weeks ( ) +2 years

( ) 1 month-2 months

 

9. Approximately how long have you lived in this home? ___________

 

10. Please indicate, approximately, the total annual income of your

household.

( ) Up to $24,999 ( ) $50,000 to $74,999

( ) $25,000 to $29,999 ( ) $75,000 to $99,999

( ) $30,000 to $39,999 ( ) $100,000 to $149,999

( ) $40,000 to $49,999 ( ) $150,000 and Above

 

11. Was your purchase process?

( ) Very easy ( ) Easy ( ) Difficult ( ) Very Difficult

 

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